SD chips are sensitive to moisture, wide temperature changes, magnetic fields, physical damage and other environmental conditions.
If your onX Hunt Chip is no longer readable by your GPS or your computer, it can be replaced for $29.99 instead of the full $119.99 price of a new chip.
Make sure to register your onX Hunt Chip after purchase to be eligible for a discounted replacement.
Click here for instructions on registering your onX Hunt Chip
Remove the Chip, Clean It, and Reinstall
- Remove the onX Hunt Chip from your GPS device or your computer.
- Clean the brass contacts on the back of the chip with a dry, clean cloth or paper towel.
- Reinstall the chip in your GPS device or your computer.
Check the Map Detail Level Setting
- If the Map Detail Level is set too low, data from the onX Hunt Chip will not display until zoomed in very close to the ground. onX recommends using the "Normal" or "Medium" Map Detail Level.
- The typical path for finding the Map Detail Level setting is: Main Menu > Setup > Map > Advanced Setup > Detail.
- Consult your GPS user's manual for detailed instructions on finding the Map Detail Level setting. Click here for Garmin's user manuals.
Confirm the Chip is Corrupt
- If the onX Hunt Chip is not displaying on your GPS device, try installing it on another GPS device or installing it on your computer and viewing it in BaseCamp.
- If the onX Hunt Chip is not displaying on your computer, try installing it in your GPS device or a different computer.
Working on your GPS but not your computer? Click here to troubleshoot
Working on your computer but not your GPS? Click here to troubleshoot
Contact Support for a Replacement
- If you do not yet have an active Premium Membership for chip updates or the onX Hunt App, click here to purchase. The $29.99 charge will serve as the replacement fee.
- Contact customer support using the same email address as the one used to register the chip or purchase the Premium Membership.
- Please let us know what has already been tried to get the chip working.
- Please include a valid shipping address.