You can get a replacement onX Hunt Chip for $29.99 instead of the full $119.99 price as long as you have registered it on our website. Follow this link to learn how to register your onX Hunt Chip.
First, let's check to see if the brass contacts on your Chip have corroded to the point where the GPS or computer can no longer read it.
- Remove the onX Hunt Chip from your GPS or computer.
- Clean the brass contacts on the back of the Chip with a dry cloth or paper towel.
- Reinstall the onX Hunt Chip to see if it's working.
Still not working? Let's check the Map Detail Level Setting. If the Map Detail Level is too low, data from the onX Hunt Chip may not be visible. onX recommends using the "Normal" or "Medium" Map Detail Level.
On post GPS units, you can find the Map Detail Level setting by following this path through the menus: Main Menu > Setup > Map > Advanced Setup > Detail. If you can't fin the setting, follow this link for Garmin's GPS user manuals.
Next, let's make sure that the onX Hunt Chip is the problem and not your GPS or computer. Try installing the onX Hunt Chip in another GPS device or computer.
Follow this link to learn how to install the onX Hunt Chip in a desktop or laptop computer.
Follow this link to learn how to install the onX Hunt Chip in a GPS unit.
- If the onX Hunt Chip is working on your GPS but not your computer, follow this link to troubleshoot the problem.
- If the onX Hunt Chip is working in your computer but not your GPS, follow this link to troubleshoot the problem.
Finally, if the onX Hunt Chip is not working in any GPS unit or computer you connect it to, please contact customer support for a replacement. The Premium onX Hunt Membership serves as the Chip replacement fee, so follow this link to purchase a Premium Membership if you are not already a Premium or Elite Member.
After you complete your purchase, please contact customer support using the same email address you used to set up your account. Tell us know what troubleshooting steps you've already tried and please include your shipping address.