IMPORTANT NOTE: onX Hunt Chips are no longer available for purchase as of Dec 31, 2022. Montana, Wyoming, and Colorado were updated in 2022. All of the remaining states received their final update in 2021.
1. Double-check that you have the correct chip inserted. The correct chip will have one of our logos:
2. If you're using the adapter, make sure the slider on the side is set to the "unlock" position.
3. If you're using Firefox as your Web Browser, try Google Chrome instead. Click here for the Google Chrome download page.
4. Disconnect the onX Hunt Chip from your computer, reconnect it and try the update again.
5. If you're using the adapter to update your onX Hunt Chip, try using your GPS unit instead. If you're using your GPS unit, try using the adapter. Click here to learn how to connect your onX Hunt Chip to your computer using your GPS or the adapter.
Still not working? Please contact customer support using the same email address as the one you used to register your onX Hunt Chip or purchase the Premium Membership. Provide as many details about the error as possible and include your shipping address.