Find out if your GPS is compatible and try a few troubleshooting steps to get it working. Follow this link to view our list of compatible GPS devices.
- Update the software on your GPS. Remove the onX Hunt Chip from your GPS before you update your Garmin software. Follow this link to install Garmin's WebUpdater program and update your GPS.
- Check to see if the brass contacts on your Chip have corroded to the point where the GPS or computer can no longer read it.
- Remove the onX Hunt Chip from your GPS or computer.
- Clean the brass contacts on the back of the Chip with a dry cloth or paper towel.
- Reinstall the onX Hunt Chip to see if it's working.
- Try a factory reset on your GPS. Consult your owner's manual for factory reset instructions. Resetting your GPS will delete the Waypoints, lines, shapes and tracks from your GPS. Follow this link to learn how to a back-up of this information.
- Follow this link for eTrex series factory reset instructions.
- Follow this link for GPSMAP series factory reset instructions.
- Follow this link for Oregon series factory reset instructions.
- Follow this link for Montana series factory reset instructions.
- Follow this link for Rino series factory reset instructions.
If you try the steps above and your onX Hunt Chip is still not working, the problem may be the GPS device. Try testing the onX Hunt Chip in another GPS device or computer.
Follow this link to learn how to install the onX Hunt Chip in a desktop or laptop computer.
Follow this link to learn how to install the onX Hunt Chip in a GPS unit.
If the onX Hunt Chip works in another GPS device or computer, please contact Garmin Support to help troubleshoot. Follow this link for Garmin's support page.
If the onX Hunt Chip is not working in any GPS unit or computer, follow this link and scroll to the bottom of the article to find out how to get a replacement.